How do I get my items?
Our sofas, chairs and footstools are delivered by a two man team to a room of your choice. We think the team are ace. Smaller items are delivered from Glasgow or London by courier. If you have a preference of courier, give us a shout and we can see what we can do.
Delivery costs are based on the size of the item. Standard Delivery costs are as follows:
- Lighting / Tables etc. - £7.50
- Footstools - £29.00
- Chairs - £39.00
- Sofas - £49.00
- Extra Large Sofas / Chaise sofas / Sofas & Footstool - £69.00
We offer a premium delivery option for an extra £20 on top of standard delivery. This is faster and we usually can deliver in two working days to major cities in the UK. If we can't offer this, we'll refund the premium element.
Do you deliver internationally?
Europe (including Ireland / Northern Ireland): We can usually offer this service for sofas and chairs for an additional £120. Please place your order and select Europe Delivery.
USA: We can only deliver chairs and smaller accessories to the USA. This usually costs £220 to ship on a two day service to East / West Coast. Please place your order and select USA Delivery.
There may be additional charges. Before we dispatch your order, we will contact you to confirm if any of these will apply.
Can I return my purchase?
We're so sure you'll love our products, we give you 14 days to return your item for a full refund. Just call us and arrange a collection.
All returned products must be unused and in the original packaging and packaged to the same standard. You must take care when opening packaging that the items were delivered in and carefully re-pack the items in the original packaging prior to returning the Products to us. We may have to charge a fee if the product is in not fit to be resold.
All returned sofas, chairs and footstools returned must be handled by our delivery partner who will arrange a collection.
For the cancellation and return of other products including lighting and accessories, we will contact you to let you know how to return these to us.
Please note this does not apply to commerical customers.
My item is faulty or damaged. What do I do?
Please inspect your item on arrival, if it is damaged or faulty please contact us so we can resolve this for you as soon as possible. We will arrange a replacement as a priority.
What happens if I'm not there when my item is delivered?
For furniture, our delivery partner will contact you to arrange a suitable date and time and give you options to reschedule to a convenient time. If you are not at home at the agreed day / time your item will be returned to the warehouse. We can arrange redelivery however this will be at our standard rates. For smaller items, please use the tracking number to arrange redelivery.