/TERMS + CONDITIONS
“Us” / "Seller"– Calvers + Suvdal.
“You” / "Buyer" – the person(s) purchasing from the Site
“Site” – the website www.calversandsuvdal.com
These terms and conditions apply to the supply of any product to you on calversandsuvdal.com.
Calversandsuvdal.com is a website operated by ASIC Venture 1 Ltd. Registered in the UK under Company number 0938-0232.
Our VAT number is GB 26 5519778.
Our registered address is 13 Waveney Avenue, London, SE15 3UF.
1.1 Independance of Terms
Each section of these terms and conditions is independent. If any individual term or paragraph is found to be unlawful, invalid or unenforceable by court or any competent authority in whole or in part, the remaining terms and paragraphs will still be enforceable.
The contract between you and us for purchase of products is governed by the laws of the UK. Any dispute shall be resolved only in UK courts.
1.3 Your details
We process information about you with all reasonable precautions for data security.
1.4 How we will contact you
We will contact you in writing if needed either by email or by post to the address you have specified.
1.5 Contact Us
Please send an email to firstname.lastname@example.org.
We hope to be able to resolve any dispute you raise informally and a quickly as possible for you. If you have a dispute with us relating to a purchase, please contact us at email@example.com.
1.6 Our Liability and Liability Limitations
We are under a legal duty to supply the products detailed in our contract with you.
We will not be liable for any loss associated with your business through use of our products. If you are planning to use them for business use then you should be covered by the appropriate insurance.
Our liability is limited to the purchase price of the product or a replacement / similar value.
1.6 Events outside our control
Where there is an event outwith our control (e.g. extreme weather) that prevents us from delivering your purchase we will not be responsible for the associated delay. We will take all the steps that we can to minimise the delay for you and communicate the expected delay as a result of the event. If the delay is substantial then you can cancel your order and we will refund all funds to you. If we cannot deliver the purchased product to you as a result of the event we will refund you in full.
The ownership and responsibility for the Product(s) will become yours when delivery has been made to you or a nominated person / third party.
You can order Products from us by navigating to them on the Site and clicking ‘Add to Cart’ and then following the payment process (see section 2.2).
Once you have placed an order with us, we will send you an order confirmation e-mail, which will represent our acceptance of your order and our contract with you. Non-acceptance of the order may be for the following reasons:
● The Product is no longer available
● There has been an error with receiving the payment for the Product from you
● We identify an error with how the product has been described or priced
Once we have sent you the order confirmation we are obliged to provide the ordered products, unless you have cancelled your order in-line with these Terms and Conditions.
We or our delivery partners will contact you when your order has been dispatched.
Once the Product has been dispatched the order can still be cancelled however you will have to pay a return shipment cost. If you don’t want the product after the product has been dispatched you can reject delivery or return the item(s) to us in accordance with the returns policy (see section 5.2). In these cases you will incur the full costs associated with the return shipment by our delivery partners.
It is your responsibility to ensure that the Product(s) you have purchased will fit into your room of choice and that the item can be delivered through all required doors, openings and be taken up any stairs. If the Product cannot be delivered for this reason then you will incur the full costs associated with the return shipment by our delivery partners.
You can make payment via our website using credit or debit cards. Cash payments are not possible.
The credit or debit card that is used for the payment must be yours and be registered to the billing address. If the payment card issuer refuses to authorize payment then we will not be liable for any associated delay or for not delivering the product as a result.
3 Our Products
3.1 Website Accuracy
We have done our best to ensure the images and descriptions on the website are as representative as possible of the products. However we cannot guarantee that the appearance of the delivered product will completely match that shown on the website due the differences in how your computer may display the image.
Additionally where natural products such as wood are used, since these are natural products they will vary slightly from piece to piece so will not be identical to the images.
Finally, the product dimensions and weights indicated on the website are approximate only.
If you are not happy with the product due to any of the above reasons then you can return the product to us in line with our Returns policy (see section 5)
All products are in stock and available, unless otherwise stated.
We do not envisage that you be able to order a product that we do not have available for shipment to you. However, if this does occur, then we will inform you as soon as possible by email.
If we have already taken payment we will refund this to you as quickly as we can.
3.3 Product Pricing
The product prices are displayed on the website. The price on the product page and in the shopping cart does not include the delivery cost. This is added to your order once you have proceeded to the checkout and entered your shipping address to give the total cost of the order.
We may change the product pricing on the site but this will not affect what you pay once the order has been placed and we have confirmed it via our confirmation email to you.
If we have made a mistake with the price of a product then we can cancel the order. Alternatively we can inform you of the additional payment required associated with the pricing error. We will email you as soon as we can in this situation.
Discount vouchers and codes that are made available can only be used as one per order.
Delivery will be to the room of your choice. You are responsible for any additional protection that may be needed for floors and walls.
Delivery charges are detailed once you go through the online checkout.
4.2 Delivery Costs
Delivery costs are based on the size of the item. Standard Delivery costs are as follows:
Item | Cost
Shipping costs are based on the size of the item. Standard costs are as follows:
- Lighting - £7.50
- Footstools / tables - £20.00
- Chairs - £39.00
- Small Sofas / Large Chairs - £49.00
- Large Sofas- £59.00
Premium Delivery costs are an additional £20
4.2 Shipping Time Estimate
The shipping estimate on our website is the time from when you place your order to when the item is delivered to you, not when we dispatch the item.
We expect all deliveries to be made within two weeks from order confirmation for the Standard Delivery option, however this could be sooner or later. Some products have an estimated delivery time which is stated on the product page.
For the premium shipping option we will deliver your product within three working days. If you select premium (expedited) delivery, we will contact you to arrange this. If we cannot provide the premium delivery option for whatever reason, we will inform you as soon as possible after your order has been confirmed to advise you of this and you will be refunded for the difference. We will not be liable for any costs that are as a result of the longer delivery time in this case.
4.2 Shipping Locations
We deliver to the UK. Certain areas may incur additional fees (islands, highlands etc). We will contact you if this is the case before your item is delivered.
International shipping is subject to additional costs which are displyed at the checkout.
4.3 Delivery Partner
Delivery is made by Avanti Express. We are not liable for any complaints relating to Avanti Express - we will do all we can to resolve this to your satisfaction though. We reserve the right to deliver your item using a different provider.
Avanti Express delivery staff will not remove protective footwear when entering houses.
5 Cancellation, returns and refunds
You have a legal right to change your mind and cancel the order within 14 days of delivery of your Products without giving a reason.
To cancel your order send us an email to firstname.lastname@example.org within 14 days of receiving delivery of the product (s).
Cancellations only apply to personal customers. These do not apply to business / trade sales.
All returned Products must be unused and in the original packaging and packaged to the same standard. You must take care when opening packaging that the items were delivered in and carefully re-pack the items in the original packaging prior to returning the Products to us. We may make a restocking fee if the item is not in a fully resaleable condition.
All returned sofas, chairs and footstools returned must be handled by our delivery partner Avanti Express.
We will contact you to arrange pick up of the product to be returned.
For the cancellation and return of other products including lighting and accessories, we will contact you to let you know how to return these to us. You will be responsible for the cost of return shipment.
Returns only apply to personal customers. These do not apply to business / trade sales.
We will process your refund once the product has been returned to our warehouse or other stated location and we have assessed its conditions and determined any deductions as required.
We may make a deduction from the refund if the items are damaged or have reduced in value from use, handling or damage. We will also make the necessary deduction if the packaging is not the same as it was delivered in or not to the same standard.
We cannot give a refund for any Product(s) not notified by email within 14 days.
We hope to be able to resolve any dispute you raise informally and a quickly as possible for you. If you have a dispute with us relating to a purchase, please contact us at email@example.com.
5.4 Return Costs
You (the person(s) purchasing from the Site) are responsible for the cost of returning items.
5.5 Faulty or mis-described
If you have a faulty product or believe it is has been mis-described then please contact us by email at firstname.lastname@example.org and providing details of the faulty or mis-described product and we will confirm that we agree that the product is indeed faulty or mis-described.
If you are returning the Products to us because they are faulty or mis-described, we will refund (to your original payment method) the price of the item in full; any applicable delivery charges and will arrange or refund the cost of return.
6 Product Warranties
The Seller issues the following warranties on the Goods . Note that any special customer designs are not covered by this extended warranty. The warranty only covers Goods which have been subject to normal wear and tear during domestic use and does not cover any form of negligence, improper or misuse of the Goods by the Buyer. The warranty cannot be assigned to a new purchaser of the Goods unless approved by the Seller in writing. For any commercial use, the warranty does not apply and in these cases we recommend that insurance is purchased from a third party if required. 6.1 Frame: Ten years warranty on the frame construction and workmanship calculated from the original purchase date, unless otherwise specified. 6.2 Foam: Two years warranty on all foam filled components on our sofa and chair products. It is important to note that over time foam will compact with regular use, this is normal with all furniture of such nature. 6.3 Fabric: one year warranty on all fabric coverings calculated from the original date of purchase. The fabric must be cleaned and professionally maintained, this warranty does not cover wrinkling, creasing, or fading. 6.4 all other products: for all other products a one year warranty is provided.
6.4 Notifying us: In case of any defect the Buyer shall notify the Seller in writing immediately upon the
defect becoming apparent; The defect must be due to the faulty design, materials or workmanship of the Seller in order to be covered by the warranty under this clause. We shall settle the amount by means of a credit note. Such credit note is the Buyer’s sole remedy under the defect warranty under this clause 6; the Buyer shall provide photographic evidence of the defect to the Seller as well as the unique ID-number placed on the defective product, otherwise the Seller may reject the Buyer’s notice of defect.